Privacy Policy

World Air-Service Co., Ltd. (hereinafter referred to as “the Company”) is entrusted with significant amounts of personal information in our pursuit of delivering exceptional travel experiences to our distinguished clientele. We regard the protection of personal information as a fundamental cornerstone of our business operations and consider it our paramount responsibility. The Company has established the following comprehensive privacy protection policy and maintains an unwavering commitment to safeguarding personal information.

Privacy Protection Policy

1. Compliance with Laws, Guidelines, and Standards
The Company complies with all applicable laws, national guidelines, and other standards regarding the handling of personal information. We adhere to generally accepted fair practices and handle personal information appropriately.

2. Collection, Use, and Provision of Personal Information
The Company employs sophisticated methods for collecting personal information, ensuring transparent purposes and maintaining exemplary standards of accuracy and currency. We steadfastly honour our commitment to restrict the use and dissemination of personal information within the explicit boundaries of customer consent.

In instances where personal information is received from third parties, we maintain meticulous records documenting the source and circumstances of acquisition for a prescribed duration.

The Company exercises particular discretion regarding sensitive personal information (including, but not limited to, details of race, creed, social status, medical history, criminal record, and victim information) and specific personal information (encompassing trade union membership, family origin, registered domicile, healthcare, and matters of personal nature). Such information shall not be utilised or disclosed to third parties except where expressly permitted by the Personal Information Protection Act and relevant regulatory frameworks.

3. Security Measures
The Company implements and continuously enhances robust security protocols, incorporating state-of-the-art information security measures to ensure the integrity and confidentiality of personal information. We maintain vigilant oversight to prevent and address any unauthorised access, disclosure, loss, or compromise of personal information.

4. Respect for Individual Rights
The Company holds in high regard the rights of our clientele concerning their personal information. We respond with utmost professionalism to requests for disclosure, modification, deletion, or limitation of use or provision of personal information. Our dedicated enquiry service is available to address any concerns regarding personal information management.

5. Continuous Enhancement of Personal Information Protection Management System
The Company upholds rigorous internal standards, conducts comprehensive staff training, and performs regular internal audits to ensure exemplary handling of personal information entrusted by our esteemed business partners. We are dedicated to the continuous refinement and advancement of our personal information protection management system, including regular policy reviews to maintain the highest standards of privacy protection.

Personal Information Handling Protocol

The Company collects and processes personal information strictly within the scope necessary for our service delivery. Whilst the provision of personal information remains at our clients’ discretion, we wish to advise that certain essential information is required to facilitate travel arrangements. Please be informed that we may be unable to provide our premium services without the requisite personal information.

Purpose of information collection

Travel Arrangements
To facilitate travel services, including:

    • Transportation arrangements
    • Accommodation bookings
    • Guide arrangements
    • Admission sightseeing arrangements
    • Other arrangements

    Client Relations
    To maintain communication regarding your travel arrangements

    Disclosure of personal information to third parties

    Essential Service Providers
    The Company shares clients’ personal information with selected transportation providers, accommodation establishments and affiliated agencies via secure postal or electronic communication channels. Such information comprises:

      • Full name
      • Gender
      • Age
      • Residential address
      • Contact telephone number
      • Email address
      • Passport details
      • Payment information
      • Date of birth

      Delegation of personal information management

      The Company may delegate the handling of personal information to authorised external contractors for the aforementioned purposes. In such circumstances, the following protocols are strictly observed:

      Contractual Governance

        • Comprehensive agreements governing data handling procedures shall be established between the Company and each appointed contractor
        • Explicit terms defining appropriate use and management of personal information shall be incorporated
        • Legal obligations and responsibilities shall be clearly delineated

        Security Assurance

          • Rigorous safety management protocols shall be implemented
          • Regular security audits shall be conducted
          • Continuous monitoring of data handling practices shall be maintained

          Oversight

            • The Company shall exercise thorough supervision of all contracted parties
            • Regular compliance assessments shall be performed
            • Immediate corrective measures shall be implemented when necessary

            Personal information rights and procedures

            The Company acknowledges and facilitates our clients’ rights regarding their personal information. Clients may submit requests concerning:

            Information Disclosure

              • Notification of purpose of use
              • Access to personal information held
              • Disclosure of information handling practices

              Information Modification

                • Correction of inaccurate data
                • Addition of supplementary information
                • Removal of outdated information

                Usage Control

                  • Suspension of information processing
                  • Restriction of third-party data sharing
                  • Withdrawal of consent

                  For guidance regarding these matters, please contact our Privacy Information Centre. Our dedicated team shall provide detailed information about the necessary procedures and assist you throughout the process.

                  Contact information for privacy enquiries

                  For all matters concerning personal information, please direct your enquiries to our Privacy Information Centre:

                  World Air-Service Co., Ltd.
                  Privacy Information Centre
                  Tokyo Head Office

                  Location
                  Hibiya Marine Building
                  1-5-1 Yurakucho
                  Chiyoda-ku, Tokyo 100-0006
                  Japan

                  Contact Details
                  Telephone: +81-3-3217-0111
                  Facsimile: +81-3-3217-0120

                  Hours of Operation
                  Monday through Friday
                  09:30 – 17:30 (Japan Standard Time)
                  Excluding national holidays

                  Contact Us